Concierge Service: Santa Clarita has a new IT model

HIPAA-aware IT for medical practices

EMR and PACS support, Business Associate Agreements, and HIPAA Security Rule readiness, from a team that works inside clinical environments and knows Epic, eClinicalWorks, and Allscripts firsthand.

FTC Safeguards IT for CPA & tax firms

The FTC Safeguards Rule now requires a Written Information Security Plan to keep your PTIN, and most firms don't have one. We build the WISP and stand up the controls behind it before tax season, not after a breach.

Three numbers you already know

A user is a person with a login. An endpoint is a workstation. Servers count whether physical or virtual. Add whether you are a regulated practice, and the calculator returns your monthly, all in. Not a range and not a starting point. You are priced per person, and how many devices each person uses tunes that per-person rate. That is the entire method, and there is not a second one hiding behind it. Onboarding is the one-time figure, and a real Security Risk Assessment is inside it, along with the work to fix what it finds. Hardware and software you buy direct at the vendor's price: we do not sell it and we do not mark it up.

Read the agreement before you call

The Master Services Agreement, SLA, BAA, DSA, NDA, and Security Risk Assessment are published as sample PDFs. Service credits are calculated in your monthly report and applied to the next invoice automatically, with no claim to file (SLA §9). Any known or suspected breach reaches you within a hard 72 hours of discovery (MSA §10). After you sign, only scope changes your price: those three numbers moving, or work outside the agreement, quoted and approved before anyone starts.

A stack is products on one invoice. A service is those products arranged.

The monitoring that watches your endpoints is the same system that proves your patching. The backups that survive an attack are the same backups carrying a dated restore test on your compliance record. Each layer is the evidence for another one, which is why they are not sold separately and not bolted together afterward.

Concierge care in medicine means fewer patients, a seasoned physician, direct access, and published fees. That is the model we run, and the trade is an honest one: we cannot serve fifty practices and we are not trying to. A firm that takes everyone gives you a ticket number, and the person who eventually reads it has never seen your network.

Observe, Adapt, Protect, across all five, every day

• Managed IT keeps the environment running and counted correctly.
• Cybersecurity watches it around the clock and isolates what it finds.
• Compliance maps the controls to the actual sections of the regulation, with dated records.
• Cloud Solutions puts the environment where it belongs.
• Disaster Recovery holds immutable, offsite copies with a restore already tested.

The order of the work does not change when nothing is wrong. That is the whole point of running it as one environment: by the time something is tested, the rest is already in position.